So, you want to either mass delete files from a Salesforce case or just delete files from your Salesforce case one-by-one?
The unfortunate answer: it's not that straightforward :/
First: are you a user or an admin?
User? 👉 No luck deleting files from your case (unless you are the file owner - then you can find the delete link as shown in the screenshot. But typically, you are not the owner of the files you wish to delete).
Admin? 👉 Then you are off on a complicated journey. If you have plenty of time and want to learn more about every detail of the Salesforce platform, a very detailed article from a community member should be referenced here. This is your companion if you want to explore custom-built solutions.
Okay, now what?
For everyone else who doesn't have the time to go down that rabbit hole, we recommend buying Image Sorter from the AppExchange and being done with the setup in under 30 minutes. Try it today and start your free trial.
