Declutter Salesforce Cases and Files Related Lists

Demo Video

⚠️ By playing this video, you agree to share data with Google/YouTube according to their privacy policy.

The Problem

Every day, support teams deal with cluttered Salesforce records caused by email signature images such as company logos, social icons, or tracking pixels. These unnecessary files show up repeatedly in long communication threads and quickly overwhelm the files related list on cases, email messages, and even accounts.

This creates noise, slows down agents, increases the risk of errors, and consumes valuable Salesforce storage space. Instead of focusing on the issue at hand, agents waste time scrolling through irrelevant images before finding the attachments that matter.

👉 Read more details about the problem statement.

The Solution

Image Sorter is a native Salesforce app that automatically eliminates email signature images, logos, social icons, and other repetitive attachments from your cases. It keeps the files related list clean and manageable across cases, email messages, and accounts - so agents always see only the information that matters.

• Native Email-to-Case integration built for Salesforce Service Cloud
• Smart duplicate detection using checksums across long email threads
• Central image blocklist for consistent cleanup across your org
• Safe deletes with audit trail and recycle bin support
• Lightning-fast UI, fully optimized for Lightning Experience

With Image Sorter, your service team spends less time scrolling through irrelevant files and more time resolving cases. Thus leading to improved productivity, reduced handle time, and fewer errors.

👉 Screenshots of the app in high resolution.

New in v2: File Preview & Sorting Assistant

We listen to our users. Based on your feedback, we introduced a brand-new component in version 2 of Image Sorter:

• Large file previews to help agents instantly understand what they are looking at
• No more duplicates - each file is shown once, even if it appears in multiple emails
• Custom descriptions can be added per file, making it easy to organize and retrieve

What Users Say

“Our clients love how easily this app clears out the noise.” – Roman Hentschke

“Total control over what stays and what goes. A game changer.” – Jenny Adams

“Easy install. Clean cases. Happy users.” – Frank Marter

Pricing

• No minimum commitment - start with just 1 user @ 7,80 EUR/user/month
• Licenses = actual users only
• Unlimited users during free trial
• Volume discounts and org-wide pricing available upon request
• Secure payment via Salesforce AppExchange